Most of my 90 years on this marvelous planet have been devoted to a search for answers to three questions:
Why are organizations everywhere, whether political, commercial, or social, increasingly unable to manage their affairs?
Why are people, everywhere, increasingly in conflict with and alienated from the organizations of which they are part?
Why are society and the biosphere increasingly in disarray?
The search for answers led to a realization that we are in the midst of a growing epidemic of institutional failure, not only in the sense of collapse, but the more pervasive and insidious form. Institutions increasingly unable to realize the purpose for which they were created, yet continuing to exist, growing wildly out of control as they devour resources, demean people, and destroy the environment.
It led to a realization that a 400-year-old societal age was rattling in its death bed and another was struggling to be born; that everything was changing with accelerating speed, with one incredibly important exception. There has been no new concept of societal organization since the concept of nation state, corporation, and university were brought into being, the newest of which is centuries old.
The search also led to an opportunity to re-conceive in the most fundamental way the purpose and organizational structure of a collapsing, infant, bank card industry, and bring into being an organization unlike any that had existed before. Within three years it restored the industry to health and went on to become the largest commercial enterprise on earth. Annual volume of financial transactions under the Visa Inc. name and marks now approaches $11 trillion.
Since resigning as CEO of Visa and leaving the business world 32 years ago, my search has continued, leading to two decades working with other industries interested in finding the answers to those questions and doing something about them. It has led to addressing hundreds of meetings of concerned people, writing and publishing four books, and a variety of recorded interviews and other articles.
Active participation in the world of electronic information and communication has never appealed to me. Yet references to my work and quotations attributed to me have steadily proliferated on the internet, most out of context, some reasonably complete and accurate, some incomplete or inaccurate, some paraphrased, and a few absurd.
The purpose of this website is to provide those with interest access in context to what I have actually said and published, and to expose new readers to the concepts and ideas that emerged from the search. I am always pleased to receive comments or questions via the contact section of this site.